At ABCorp-CCS, our staff takes a consultative approach, beginning with the initial customer interaction. We want to provide the best solution for your needs, so we assess your current environment and requirements, coordinate with your IT team, and if necessary conduct a pre-site survey. Our proposals include recommendations and related costs for your instant issuance hardware and software, and also for the most appropriate training program and post-installation support and service.
Staging, testing, configuration of software and hardware is coordinated with your team so that the process is smooth and predictable. We offer several training programs, including a “train the trainer” to ensure that your entire staff knows how to operate the system. The printers we offer, and the related software is reliable and easy to use, with user replaceable consumables and parts.
ABCorp-CCS offers multiple service plans, and issues a Service Level Agreement (SLA) to each customer. Our support team can provide help and answer questions over the phone or via e-mail. Reported problems are assessed and escalated based on the urgency of the problem, but we aim to provide an initial response to all customers within four hours. An on-site equipment loaner or hot-swap program is standard in the first year, and available through a maintenance contract in subsequent years.
For more information on our support programs contact an account manager at 972-735-0714.