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Customer Support

At ABCorp-CCS, our staff takes a consultative approach, beginning with the initial customer interaction. We want to provide the best solution for your needs, so we assess your current environment and requirements, coordinate with your IT team, and if necessary conduct a pre-site survey. Our proposals include recommendations and related costs for your instant issuance hardware and software, and also for the most appropriate training program and post-installation support and service.

Staging, testing, configuration of software and hardware is coordinated with your team so that the process is smooth and predictable.  We offer several training programs, including a “train the trainer” to ensure that your entire staff knows how to operate the system. The printers we offer, and the related software is reliable and easy to use, with user replaceable consumables and parts.

ABCorp-CCS offers multiple service plans, and issues a Service Level Agreement (SLA) to each customer. Our support team can provide help and answer questions over the phone or via e-mail. Reported problems are assessed and escalated based on the urgency of the problem, but we aim to provide an initial response to all customers within four hours. An on-site equipment loaner or hot-swap program is standard in the first year, and available through a maintenance contract in subsequent years.

For more information on our support programs contact an account manager at 972-735-0714.

ABCorp Highlights

Worried About Fraud? ABCorp Provides EMV Cards.

Recent data breaches have raised consumer awareness of the importance of card security, triggering questions and discussion on the United States adoption of EMV smartcards. ABCorp is fully equipped to produce EMV cards at its secure facility, and having worked with issuers throughout the world to successfully implement EMV programs,  can provide expert consultation services on card migration strategies. Download our FAQs or white paper to learn more about how EMV cards reduce fraud, or contact ABCorp today. 

 

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HCE – Endorsed by Visa® and MasterCard®

We have partnered with SimplyTapp to integrate their revolutionary HCE (Host Card Emulation) technology with ABCorp’s secure Trusted Service Manager (TSM). Both Visa and MasterCard have recently announced their endorsement of an HCE solution for secure smart phone payment enablement. Because it essentially moves the SE to the cloud, the combined offering will support multiple network and device configurations, providing an innovative, scalable and affordable solution.

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Mobile Payment Solutions supported by ABCorp’s MasterCard and Visa certified Trusted Service Manager

NFC (Near Field Communication) and its impact on smart phones is rapidly changing the way we do business, transforming a mobile device into the wallet of the future. The demands of consumers, and the benefits to them are clear, but convenience and capability has to be looked at within the complexities of the multiple vendors, suppliers and services in this market – and the challenges of providing an open flexible solution within a completely secure environment.

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